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You will…
- Lead the customer success strategy at Jam.
- Develop 1:many initiatives to help customers get the most out of Jam.
- Become a product expert. Your dogfooding of the product will directly inform the direction of Jam’s future.
- Drive growth. Identify opportunities to delight and expand our customers, work closely with marketing and sales to bring them to life.
- Be a customer delight advocate. Collaborate with EPD to guide our product roadmap and look for every chance to remove friction.
- Nurture relationships with champions - become part of/ grow a community of builders who want to share their experience via case studies, testimonials, and other forms of social proof.
You’re good at…
- Analyzing product usage data, but you also know how to communicate “the why” behind the numbers.
- Talking about technical products and communicating complex topics in simple terms.
- Driving process and keeping it simple. You know how to stay organized, act independently, and work efficiently while having your hands in multiple projects.
- Managing cross-functional stakeholders, executing smooth hand-offs from sales, and leading enterprise roll-outs.
- Bonus: you’ve worked in small teams before!
+5 years of experience in scaled customer success.
The tools you need to know…
- Metabase and Hex for analyzing product usage data.
- Slack and Notion for internal communication.
- Customer.io for usage-triggered email campaigns.
Your teammates are…