About Jam – a company revolutionizing bug reports

Jam is on a mission to speed up software development. That's why we're building the fastest and clearest way to capture a bug.

Jam helps software teams at some of the largest and fastest growing companies such as T-Mobile, SeatGeek, Staples, Rippling and Ramp ship higher quality software faster to better serve their collectively millions of customers. Jam has saved engineers 1,000,000+ minutes of debugging. And we’re just getting started!

Jam was founded in 2020 and is backed by early investors, founder and executives from developer-focused companies such as Apple, GitHub, Slack, Cloudflare and PagerDuty.

Role

• Founding customer success manager
• First customer success hire!

Locations

• Remote, operating on US / EU time zones.
• Opportunity to work in person in NYC and Austin.

What you’ll do

• Become a product expert and develop programs to guide customers on how to get the most out of Jam. Your dogfooding of the product will directly inform the direction of Jam’s future.
• Analyze customer usage data to identify opportunities to delight and expand our customers.
• Be a customer delight champion! Gather feedback to drive product improvements and enhancements. Track requests and make sure our customers feel heard.
• Look for every chance to remove onboarding friction, be ready to manage large deployments.
• Nurture relationships with happy customers - grow a community of users who want to share their story via case studies, testimonials, and other forms of social proof.

Jam’s team culture

• Transparent: every week we share metrics from the previous week, and every quarter we review and discuss the board deck as a team.